The ideal candidate will have a proven track record in a premium brand, retail or food environment. A keen interest in food as well as a natural flair for customer service is vital for this position. The Butler’s Pantry continues to expand and develop, so this position offers a very good career and great promotional opportunities.
The incumbent will report on a day to day basis to the shop manager.
The Assistant Shop Manager’s role is to support the shop manager daily. They are responsible for the co-ordination of day to day operations of the shop as well as ensuring all retail activities are conducted in a customer focused way.
They must ensure excellence in service, food presentation and quality, thus creating a memorable shopping experience for the customer at all times.
To ensure a full range of product is available to customers during all opening hours.
To co-ordinate with Bray to ensure correct levels of product and customer orders are received on a timely basis.
To merchandise all product in a way that is in keeping with the theme of The Butler’s Pantry
Be aware of and introduce new products which complement The Butler’s Pantry range
To assist in the running of in-store marketing and promotional activities as per the annual marketing plan, and to achieve sales targets for these activities.
To ensure that all HACCP procedures are implemented and adhered to at all times (e.g. safe food handling, hygiene, temperature control, product rotation, cleaning schedule etc.)
To ensure the appearance of the shop is up to The Butler’s Pantry standard in terms of signage, internal and external cleanliness maintenance etc.
To ensure control and security of cash on a daily basis
To assist in managing all staff in a positive way to ensure high levels of motivation, staff satisfaction and retention.
To assist in the conducting of all initial and follow up training with staff.
To conduct routine daily and weekly administration functions e.g. cash administration, staff schedules, sales figures, waste control, customer feedback etc.
To assist in achieving the agreed targets set for the shop in terms of sales, customer count, average spend, promotions targets, cleanliness and hygiene, staff satisfaction.
Changes may be made in this job description from time to time as your experience evolves and develops.
Please send a copy of your CV and cover letter, to firstname.lastname@example.org